FAQs

IF WE’VE MISSED YOUR QUESTION PLEASE REACH OUT TO THE STUDIO DIRECTLY, WE’RE HAPPY TO HELP!

GENERAL

  • THE STUDIO DOES NOT HAVE A PRIVATE PARKING LOT. METERED STREET PARKING IS AVAILABLE ALONG KING STREET.

    TWO CITY LOTS ARE AVAILABLE FOR PAID USE, ONE ACROSS THE STREET ON KING ST. AND SPRING ST. BESIDE DENINGERS, ONE BEHING THE STUDIO OFF OF FERGUSON.

  • TO GIVE EACH CLIENT THE TIME AND FOCUS THEY DESERVE, OUR STUDIO OPERATES AS APPOINTMENT ONLY.

    IN THE EVENT THERE IS OPEN TIME WE WILL ACCOMODATE WALK-INS ON A FIRST COME, FIRST SERVED BASIS. PLEASE CONTACT THE STUDIO REGARDING WALK-INS AS THE DOOR REMAINS LOCKED DURING APPOINTMENTS.

    IF WE CANNOT ACCOMODATE A WALK-IN WE’D BE HAPPY TO SCHEDULE YOU IN AT THE FIRST AVAILABLE TIME.

  • WE DO NOT.

    ALL PIERCINGS ARE PREFORMED WITH A SINGLE-USE, STERILE NEEDLE INTENDED FOR PIERCING. EACH NEEDLE IS USED ONCE AND THEN DISPOSED OF SAFELY AFTER USE.

APPOINTMENTS

  • PLEASE BRING VALID PHOTO I.D WITH YOU TO YOUR APPOINTMENT. PASSPORT, DRIVERS LICENSE, OR ANY VALID GOVERNMENT ISSUED PHOTO I.D.

    FOR ANY MINOR SERVICES WE REQUIRE A PARENT OR LEGAL GUARDIAN TO BE PRESENT AT THE APPOINTMENT. BOTH PARTIES MUST BRING VALID ID, AND PROOF OF LEGAL PARENT OF GUARDIANSHIP (BIRTH CERTIFICATE).

  • OUR ONLINE BOOKING SYSTEM CAN BE FOUND HERE, SCHEDULING WILL LAUNCH MONTH BY MONTH.

    PLEASE CALL OR EMAIL THE STUDIO WITH ANY QUESTIONS.

  • FOR MINOR SERVICES A PARENT OR LEGAL GUARDIAN MUST BE PRESENT.

    FOR ALL OTHER APPOINTMENTS WE ALLOW ONE GUEST TO ACCOMPANY YOU FOR SUPPORT.

  • REGULAR APPOINTMENT BOOKINGS ARE SUITABLE FOR ONE CLIENT ONLY, WE BLOCK OUT A SPECIFIC AMOUNT OF TIME TO PREFORM THE SERVICE YOU’RE REQUESTING. IF YOU WOULD LIKE TO BOOK AN APPOINTMENT FOR MORE THAN ONE PERSON, PLEASE BOOK THE MULTIPLE (2-3) SERVICE APPOINTMENT.

    THINGS CHANGE LAST MINUTE, IF YOU HAVE A FRIEND THAT WOULD LIKE TO JOIN YOUR APPOINTMENT PLEASE CALL THE STUDIO TO SEE IF THIS CAN BE ACCOMODATED.

  • UPON BOOKING YOUR APPOINTMENT YOU WILL BE ASKED TO LEAVE A DEPOSIT. THIS AMOUNT WILL BE USED TOWARDS YOUR APPOINTMENT. IF YOU CANCEL WITH LESS THAN 24 HOURS NOTICE, OR NO-SHOW YOUR APPOINTMENT, YOU WILL LOSE YOUR DEPOSIT.

    BOOKING A SCHEDULED BLOCK OF TIME IN OUR DAY AND NOT SHOWING UP MEANS OUR PIERCERS ARE NOT WORKING, AND WE HAVE NO NOTICE TO FILL THAT TIME-SLOT.

    THANK YOU FOR UNDERSTANDING.

  • ALL SERVICES ARE APPOINTMENT BASED.

    WE CARRY A LARGE SELECTION OF JEWELRY AND WANT YOU TO FIND THAT PERFECT PIECE. ANATOMY IS NOT ONE SIZE FITS ALL, TO FIND THE PERFECT FIT FOR YOUR ANATOMY AND STYLE WE REQUIRE A JEWELRY SHOPPING/CHANGE APPOINTMENT.

    ALL JEWELRY CHANGES ARE SUBJECT TO A $15-20 FEE BASED ON TOOLS REQUIRED.

  • STYLING APPOINTMENTS ARE OUR FAVOURITE!

    MAYBE YOU HAVE 2-3 PIERCINGS YOU WANT TO STYLE IN A MORE COHESIVE WAY, MAYBE YOU WANT TO ADD MORE PIERCINGS?

    A STYLING APPOINTMENT IS FOR YOU. DURING THE TIME ALLOTTED WE WILL MAKE A DETAILED PLAN FOR YOUR EAR, CHANGE OUT ANY PIECES YOU NO LONGER LOVE, AND ADD UP TO 3 PIERCINGS.

    PLEASE BE ADVISED UPON BOOKING A STYLING IT IS REQUIRED THAT YOU GET A MINIMUM OF 2 PIERCINGS WITHOUT THE CHANGE OF EXISTING JEWELRY, OR CHANGE 2-3 PIECES OF JEWELRY.

  • UNFORTUNATELY WE CANNOT CURRENTLY OFFER ONLINE SERVICES. SOME JEWELRY STYLES AND PIERCINGS ARE ANATOMY DEPENDANT AND MUST BE DONE IN PERSON. PLEASE REFER TO THE MEMBER LOCATOR AT SAFEPIERCING.ORG OR SEND US A MESSAGE TO FIND A PIERCER NEAR YOU.

PIERCING AND JEWELRY

  • AT HEARTACHE, WE WILL NOT PIERCE ANYONE WHO IS PREGNANT. YOUR BODY IS ALREADY UNDER A LOT OF STRESS. YOUR IMMUNE SYSTEM IS PRE-OCCUPIED AND WILL NOT BE ABLE TO FOCUS ON HEALING YOUR NEW PIERCING, THE POSSIBILITY OF GETTING AN INFECTION THAT CAN BE PASSED TO THE BABY ALONGSIDE PROBELEMATIC HEALING IS MORE LIKELY.

    TO AVOID ANY RISK TO THE MOTHERS HEALTH AND IMMUNE SYSTEM WE WILL NOT PIERCE ANYONE WHILE BREASTFEEDING.

  • IN ANY STANDING WATER, BATH WATER INCLUDED, THERE CAN BE CHEMICALS AND BACTERIA PRESENT. YOUR PIERCING IS AN OPEN WOUND AND AT RISK FOR IRRITATION AND INFECTION. WE ADVISE AGAINST SUBMERGING YOUR PIERCING IN ANY SHARED OR STANDING WATER FOR A MINIMUM OF 8 WEEKS. SHOWERS INSTEAD OF BATHS AND KEEPING YOUR PIERCING AS DRY AS POSSIBLE IS KEY.

  • WE DO NOT SUGGEST THE APPLICATION OF NUMBING CREAM PRIOR TO YOUR APPOINTMENT.

    TOPICAL NUMBING CREAM ONLY AFFECTS THE TOP FEW LAYERS OF SKIN AND WILL NOT STOP YOU FROM FEELING THE PIERCING. DUE TO THIS, THE STRUCTURE OF THE TISSUE IS AFFECTED AND CAN LEAD TO COMPLICATIONS.

    IF YOU APPLY NUMBING CREAM PRIOR TO YOUR APPOINTMENT WE WILL HAVE TO RESCHEDULE.

  • WHEN GETTING A NEW PIERCING A LONGER PIECE OF JEWELRY WILL BE USED INITIALLY TO ACCOMODATE SWELLING. STARTING WITH SOMETHING TOO SHORT CAN CAUSE THE JEWELRY TO EMBED.

    AS SWELLING SUBSIDES DOWNSIZING SHOULD BE DONE IN A TIMELY MANNER (6-8 WEEKS) TO AVOID EXCESS MOVEMENT, SNAGGING, AND IRRITATION.

  • SLEEPING ON YOUR FRESH PIERCING WILL BE UNCOMFORTABLE AND SHOULD BE AVOIDED TO LOWER THE CHANCE OF IRRITATION. WHEN YOU SLEEP ON YOUR HEALING PIERCING IT CAN PUSH ON THE JEWELRY, DOING THIS CONSISTENTLY CAN CAUSE YOUR PIERCING TO HEAL ON AN ANGLE. THIS PRACTICE TYPICALLY RESULTS IN FULL REMOVAL OF THE PIERCING.

    TRAVEL PILLOWS ARE A GREAT OPTION TO KEEP PRESSURE OFF OF YOUR PIERCING WHILE SLEEPING.

  • WE WILL NOT PIERCE WITH OUTSIDE JEWELRY. JEWELRY MATERIALS, POLISH, AND STYLE ARE EXTREMELY IMPORTANT. WE ADHERE TO A STRICT SET OF GUILDLINES REGARDING JEWELRY QUALITY.

    IF YOU HAVE QUESTIONS REGARDING AN EXEPTION TO THIS RULE PLEASE REACH OUT TO THE STUDIO DIRECTLY SO WE CAN DISCUSS.

  • ALL OF THE COMPANIES WE STOCK BACK THEIR PRODUCT 100%, WITH ALMOST EVERY PIECE PURCHASED THROUGH THE STUDIO THERE IS A MANUFACTURERS WARRANTY. THIS COVERS MANUFACTURING DEFECTS LIKE A MISSING STONE, BROKEN PIN OR THREADING, ETC.

    THIS DOES NOT COVER LOST OR MISPLACED JEWELRY, OR JEWELRY YOU HAVE DAMAGED YOURSELF.

  • WITH THE EXCEPTION OF A FEW PIERCINGS (SEPTUM, DAITH) WE CANNOT PIERCE YOU WITH A HOOP INITIALLY. THOUGH IT CAN BE DONE, THE MAJORITY OF CLIENTS WILL HAVE ISSUES.

    TO HEAL A PIERCING WITH A RING THE JEWELRY MUST BE THICKER IN GAUGE, AND WIDER IN DIAMETER TO AVOID UNNECESSARY PRESSURE ON THE ENTRANCE AND EXIT OF THE PIERCING. WHEN THIS IS NOT TAKEN INTO CONSIDERATION AND THE RING USED IS TOO THIN, OR FITTED, THIS PRESSURE WILL FORM IRRITATION BUMPS, CAN PULL THE PIERCING THROUGH THE TISSUE, AND LEAD TO PERMANENT SCARRING IN SOME SCENARIOS.

    DUE TO THIS RISK WE RECOMMEND COMING IN FOR A FITTING ONCE YOUR PIERCING IS A WELL HEALED AND CAN BE SWAPPED TO A RING.

    SEPTUMS AND DAITHS WILL BE PIERCED INITIALLY WITH A RING, THESE RINGS CANNOT BE A SEAM STYLE AS THE MEETING OF THE SEAM CAN CAUSE IRRITATION AS IT MOVES THROUGH YOUR PIERCING.

    FOR EACH OF THESE PIERCINGS ANATOMY WILL BE CONSIDERED WHEN CHOOSING THE INITIAL RING DIAMETER. DECORATIVE SEAM RINGS AND FIXED BEAD RINGS CAN BE INSTALLED INITIALLY.

  • AS OUR JEWELRY IS A ROTATING STOCK WE CANNOT SEND PHOTOS AND GUARENTEE THAT A PIECE WILL BE IN STUDIO THE DAY OF YOUR APPOINTMENT.

    SEE A PIECE YOU LOVE THATS NO LONGER IN STOCK? WE’D BE HAPPY TO PLACE A CUSTOM ORDER FOR YOU.

  • PLEASE BOOK A CONSULTATION WITH THE STUDIO TO DISCUSS CUSTOM ORDERING. EVEN IF YOU KNOW THE EXACT PIECE YOU’D LIKE, WE MUST LOOK AT YOUR ANATOMY TO ENSURE ITS A PERFECT FIT. UPON ORDEING, A 50% DEPSOIT WILL BE TAKEN. THIS DEPOSIT GOES TOWARDS THE FINAL COST OF YOUR PIECE AND IS NON-REFUNDABLE, AND NON-TRANSFERRABLE.

  • TYPICALLY, A PIERCING BUMP IS JUST IRRITATION. ONCE YOU REMOVE THE SOURCE OF IRRITATION, THE BUMP SHOULD GO AWAY. IRRITATION SOURCES CAN BE JEWELRY QUALITY, SIZING, IMPROPER AFTERCARE PRODUCTS, EXCESS MOISTURE, SLEEPING ON YOUR PIERCING, SMALL SNAGS OR BUMPING OF THE PIERCING OR MAKEUP AND HAIR PRODUCTS. OCCASSIONALLY, A POORLY DONE PIERCING CAN BE THE SOURCE OF IRRITATION.

    IF YOURE EXPERIENCING SIGNS OF IRRITATION PLEASE REACH OUT TO THE STUDIO, WE’D BE HAPPY TO HELP TROUBLESHOOT WITH YOU.

  • INFECTIONS IN PIERCINGS ARE NOT AS COMMON AS YOU WOULD THINK. TYPICALLY WHAT PEOPLE REFER TO AS AN INFECTION IS ACTUALLY JUST IRRITATION AND CAN BE EASILY SOLVED.

    IF YOURE EXPERINCING SIGNS OF IRRITATION OR INFECTION YOU SHOULD HAVE IT CHECKED BY YOUR PIERCER (OR US), IF SIGNS OF INFECTION ARE PRESENT YOU WILL NEED TO BE SEEN BY YOUR PHYSICIAN.